Refund Policy

Effective date: 2026-08-03

Plain-English summary. Seats are billed monthly at $100 per user per month and are not refundable. Cancel any time and you keep access until the end of the month you already paid for — we just do not bill you again. Two exceptions matter: your statutory consumer rights, and a suspension we caused.

This policy is part of the Terms of Service and applies to every purchase of an OpenFactoryAI seat. Paddle (Paddle.com Market Ltd) is our merchant of record and processes all payments and refunds on our behalf.

Default: no refunds

Seat subscriptions are non-refundable. The subscription is charged monthly in advance for the seat count you selected. When you cancel, cancellation takes effect at the end of the current billing period. You keep full access until then and you are not billed again.

We do not prorate or refund a partial month. Specifically, no refund is due when you:

• cancel part-way through a month;
• reduce your seat count part-way through a month (the reduction applies to the next invoice);
• stop using openFactory but leave the subscription running;
• forget to cancel before a renewal date;
• have your account terminated for breach of the Terms of Service or the Acceptable Use Policy.

Cancel before your renewal date to avoid the next charge. The renewal date is shown in your account and on every Paddle invoice.

Exception 1 — your statutory consumer rights

Nothing in this policy limits rights you have by law.

EU and UK consumers. If you bought as a consumer (not for business purposes) you have a 14-day cooling-off period under the EU Consumer Rights Directive and the equivalent UK regulations, starting the day the contract is formed. Because openFactory is digital content supplied immediately, you are asked at checkout to consent to immediate supply and to acknowledge that doing so ends the withdrawal right once supply has begun. If you withdraw within 14 days and supply has begun, we may deduct a proportionate amount for the period already served.

Other jurisdictions. Where local consumer law grants a non-excludable refund or cancellation right — including under the Australian Consumer Law, the Canadian provincial consumer statutes, and comparable regimes — that right applies and overrides the default above.

To exercise a statutory right, email legal@kalmantic.com and say which right you are relying on.

Exception 2 — a suspension we initiated

If Kalmantic suspends or terminates your subscription for a reason other than your breach — for example we discontinue the product, or we withdraw it in your region — we refund the unused portion of the current billing period, calculated on a daily basis from the date access ends.

The refund is initiated within seven (7) business days of the suspension. Settlement through Paddle may take an additional 3–10 business days depending on your payment method and bank. The refund posts to the same payment method used for the original purchase.

This exception does not apply where the suspension follows payment fraud, chargeback abuse, money laundering, sanctions or export-control screening, or a breach of the Acceptable Use Policy.

Billing errors

If you were charged in error — a duplicate charge, a charge after a confirmed cancellation, or a charge for seats you never had — that is not a refund request, it is a correction, and we will fix it. Email legal@kalmantic.com and we will correct it through Paddle.

What is never refundable

• Promotional or preloaded inference credit, which has no cash value.
• Inference already consumed through a Kalmantic-operated agent.
• Amounts paid to third-party vendors for their own coding agents or model APIs — those are governed by your agreement with that vendor, and we cannot refund them.
• Currency conversion, interchange, or tax-remittance fees passed through by Paddle.

How to request a refund or raise a dispute

Email legal@kalmantic.com with:

1. The email address on the account.
2. The Paddle receipt or transaction id (txn_…) from your invoice email.
3. The date and amount of the charge.
4. Which exception above you are relying on, or what the billing error was.

Timelines. Raise a billing dispute within 30 days of the charge. We respond within 10 business days.

Please contact us before filing a chargeback. A chargeback filed without first attempting to resolve the dispute with us may result in account suspension, and will be challenged through Paddle, our merchant of record. Almost every dispute is faster to fix by email.

Related

• Terms of Service — §6 fees and billing, §8 no-refund policy, §10 termination
• Privacy Policy — what billing data we hold and for how long

Kalmantic Inc. operates OpenFactoryAI and openFactory. This policy was last updated on 2026-08-03.